Disappointing Experience at 7 Clans Red Rock Casino

As avid gamers, my husband and I have always enjoyed visiting the 7 Clans Red Rock Casino, which has become a special place for us over the years. We have made many fond memories there, but our latest experience was disappointing to say the least.

After winning a jackpot and handing in my ID, Donika, the manager, returned with an unexpected response. She told me, in a rather rude tone, that we needed to leave the premises immediately and that we would not be paid out on our winnings. To add insult to injury, I was informed that we were banned from the casino.

We were both shocked and confused by this sudden turn of events. We had played at the casino just the night before without any issues, so we couldn't understand why we were being treated in such a manner. In an effort to resolve the situation, we contacted security and provided them with our names to verify that we were not actually banned.

To our surprise, the security officer confirmed that we were indeed unbanned, and we were free to return to the casino. However, when we visited again on Friday evening, Donika was still insistent that we had been banned and refused to pay out our winnings.

Frustrated by this lack of consistency, we decided to take matters into our own hands. We contacted security once more and requested a letter confirming our ban status. After providing both our names over the phone, we were told that our ban had been lifted, and we could return to play.

We have been going to Paradise, as we affectionately call it, for years, and this experience has left a sour taste in our mouths. We understand that mistakes can happen, but the lack of communication and consistency from management is disappointing. Despite this setback, we hope that the 7 Clans Red Rock Casino will take steps to improve their customer service and ensure that all patrons receive fair treatment.

As a special place for us, we would like to see the casino recognize the importance of good customer service and work towards resolving issues in a more efficient and respectful manner. After all, happy customers are what keep casinos thriving, and we hope that 7 Clans Red Rock Casino will take our feedback to heart.

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